What Information Do We Collect?
We only collect and use personal information that is necessary to provide you with access to our content and services, to improve your experience, and to comply with our legal obligations.
We collect information from you when you:
- Register on our site
- Subscribe to our newsletter
- Access exclusive audio content
- Contact us with inquiries
The information we collect may include:
- Your name
- E-mail address
- Username and password
- Any other information you voluntarily provide
You may, however, visit our site anonymously without registering.
What Do We Use Your Information For?
The information we collect from you may be used in the following ways:
- To personalize your experience and tailor our content to your interests
- To improve our website and content based on your feedback
- To provide customer service and respond to your requests
- To send periodic emails, including newsletters, content updates, and information about new audio features
- To manage your account and provide access to exclusive content
- To administer contests, promotions, surveys, or other site features
Legal Basis for Processing Personal Information (EEA Users)
If you are located in the European Economic Area (“EEA”), our processing of your personal information is based on the following under the GDPR:
- When we obtain your consent for specific processing activities (Article 6(1)(a))
- When processing is necessary for the performance of a contract with you or to take steps at your request prior to entering into a contract (Article 6(1)(b))
- When processing is necessary for compliance with our legal obligations (Article 6(1)(c))
- When processing is necessary for the purposes of our legitimate interests (Article 6(1)(f))
You may withdraw your consent at any time by emailing us at support@frequencyheals.com, without affecting the lawfulness of processing based on consent before its withdrawal.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete personal information
- Delete your personal information
- Restrict or object to the processing of your personal information
- Receive your personal information in a structured, machine-readable format
- Lodge a complaint with a data protection authority
To exercise these rights, please contact us at support@frequencyheals.com. We will respond to your request within a reasonable timeframe and may need to verify your identity before processing it.
How Do We Protect Your Information?
You are responsible for maintaining the safety and security of your username and password. We recommend choosing a strong password and changing it periodically. Please avoid using the same login credentials across multiple websites.
We implement appropriate security measures including:
- Secure server infrastructure
- Encryption technologies
- Regular security assessments
- Access controls and authentication procedures
Do We Use Cookies?
Yes. Cookies are small files transferred to your computer’s hard drive that enable us to recognize your browser and remember certain information.
We use cookies to:
- Understand and save your preferences for future visits
- Compile aggregate data about site traffic and interactions
- Improve our site experience and tools
- Support website analytics
We use Google Analytics to better understand how users engage with our website. Google Analytics uses cookies to collect information about website usage without identifying individual visitors. You can choose to disable cookies through your browser settings, though this may affect some site functionality.
Do We Disclose Any Information to Outside Parties?
We do not sell, trade, or otherwise transfer your personal information to external parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release information when appropriate to comply with the law, enforce our site policies, or protect rights, property, or safety.
How Long Do We Retain Your Information?
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Third Party Links
Our website may contain links to third-party sites. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites.
Changes to Our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page and update the Privacy Policy modification date above.
Contact Us
If you have questions about this Privacy Policy, wish to exercise your rights, or have complaints about how we process your personal information, please contact us at Email: support@frequencyheals.com